Due to the current Covid-19 lockdown, delivery timings may be affected • FREE Shipping on All Orders Today
Due to the current Covid-19 lockdown, delivery timings may be affected • FREE Shipping on All Orders Today
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Shipping Policy

Domestic Shipping

WE OFFER FREE SHIPPING ANYWHERE IN INDIA. Please allow 1-4 working days for your order to be dispatched. Orders Received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Welly (welly.in) has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Welly (welly.in) and accept the decision of Welly (welly.in) regarding the cancellation.

Cancellation of Order by Welly (welly.in)

Welly (welly.in) reserves the right to refuse or cancel any order placed for a product for any reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) 
any extra cost spent by Welly (welly.in) for re-delivery shall be claimed from the User.

Replacement/ Refund Policy by Welly (welly.in)

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • There might be a manufacturing defect
  • A wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at hello@welly.in your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation. If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end choice of the customer will be final. If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.

Terms & Conditions

Effective Date of Current Policy: 5th February, 2021

  • All information, products and services displayed on the welly.in website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. welly.in website has the right to accept or reject your offer without assigning any reason thereof. In order to use the welly.in website belonging to Welly Nutrition Pvt. Ltd. (Welly), you (The User) have accepted the following terms and conditions given below. Welly reserves the right to add, delete, alter or modify these terms and conditions at any time. You (The User) are therefore advised to read carefully these terms and conditions every time you use the welly.in website of Welly.
  • We have made every effort to display the colour of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of colour will be accurate.
  • The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  • All products are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers, if any, provided in the product packaging. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including without limitation, any implied warranties of merchantability, non-infringement, or fitness for a particular purpose. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect, any damage suffered by users from use of the services on this website, or failure claims that are due to normal use, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation of any kind. We will not be liable to you or any third party for any consequential, incidental, indirect, punitive or special damages (including, without limitation, damages relating to lost profits, lost data or loss of goodwill) arising out of, relating to or connected with the use of the website or products, regardless of the cause of action on which they are based, even if advised of the possibility of such damages occurring.
  • Welly will take responsibility of your Order, if the Order has been shipped to any of the major cities (metros), where we use “Private Courier Companies” (eg. Delhivery, Ekart, Blue Dart etc.) to ship your order either directly or through an aggregator like Pickrr.
  • The prices and availability of products are subject to change without prior notice at the sole discretion of Welly.
  • Welly reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.
  • If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Welly for re-delivery shall be claimed from the User placing the order.
  • The User agrees to give accurate, authentic and true information. Welly reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Welly has the right in its sole discretion to reject the registration and debar the User from using the services of welly.in without prior intimation whatsoever.
  • Welly will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.
  • Welly shall not entertain any complaints after 15 days of order delivery.
  • This agreement shall be construed in accordance with the applicable laws of India. The Courts of New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Privacy Policy

We protect your privacy

We protect your privacy. Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.

We limit data access to those who need to know

Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.

Information Collected

To enable you to place an order on our site, we need to have the following basic information about you: Your First Name, Your Last Name, and Your Address, City, PIN code, State, Country, Phone Number and Contact E-mail address.

Apart from this, our systems gather certain details about your computer’s internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.

We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.

Information Modification

You can modify your personal details by accessing the Edit Profile option anytime from our site.

Information Sharing

This is probably the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

Information Usage

The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.