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- The item may be damaged during transit
- There might be a manufacturing defect
- A wrong item is delivered to you
WE OFFER FREE SHIPPING ANYWHERE IN INDIA. Please allow 1-4 working days for your order to be dispatched. Orders Received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Welly (welly.in) has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Welly (welly.in) and accept the decision of Welly (welly.in) regarding the cancellation.
Welly (welly.in) reserves the right to refuse or cancel any order placed for a product for any reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Welly (welly.in) for re-delivery shall be claimed from the User.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a refund or replacement, email us at firstname.lastname@example.org your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation. If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end choice of the customer will be final. If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.
Within our organization, your personal data is accessible to only a limited number of employees with special access privileges. Although we may, from time to time, compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it.
To enable you to place an order on our site, we need to have the following basic information about you: Your First Name, Your Last Name, and Your Address, City, PIN code, State, Country, Phone Number and Contact E-mail address.
Apart from this, our systems gather certain details about your computer’s internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.
We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.
You can modify your personal details by accessing the Edit Profile option anytime from our site.
This is probably the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.
The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.